Terms of service

1. Definitions

In these Terms, the following terms shall have the meanings next to them, unless otherwise expressly stated:

• "the website" — The Klerya Beauty website at https://www.kleryabeauty.com, including any page, sub-page, system, service, content or interface contained therein.
• “Klerya Beauty” or "the company" — The operator of the site, the owner of the rights on the site and the commercial activity carried out on it.
• "the user" or "the customer" — Every person who surfs the website, uses it, provides details, places an order or purchases a product.
• "the products" — Beauty products, care, cosmetics, accessories, cases, gifts or any other product offered for sale on the site.
• "invitation" — Request to purchase a product or service on the website, subject to payment confirmation, stock availability and Klerya Beauty approval.
• "Site Policy" — These terms of use, the privacy policy, the shipping policy, the cancellation and return policy and any other legal or operational document published on the website.

2. General

The website serves as an online store for the sale of beauty, care and cosmetic products, as well as for displaying information about the Klerya Beauty brand, products, services, benefits, promotions and content.

Klerya Beauty may, at its discretion and subject to the law, update the site, change its structure, add or remove products, change prices, update content, restrict access, stop certain activities or change the terms of use from time to time.

The use of the website is allowed for legal, personal and reasonable purposes only. Do not use the website in a commercial, illegal, harmful, misleading, offensive or such way that may harm Klerya Beauty, its customers, the users of the website, its suppliers or third parties.

3. Eligibility to use the website and make a purchase

The use of the website and the making of a purchase on it are allowed to those who are qualified to perform legally binding actions according to law. To the extent that the user is a minor or is incompetent to perform a binding legal action, the use of the website and the making of a purchase are conditional on obtaining the permission of a parent, guardian or other authorized entity, as the case may be.

By placing an order on the website, you declare that the details you provided are correct, complete and accurate, that you are authorized to use the payment method provided, and that there is no legal or other impediment to the transaction.

4. User account, personal details and access security

It is possible that some of the services on the website will require the provision of personal details, registration, login or opening an account. The user is responsible for providing correct, complete and up-to-date details, and updating them whenever there is a change.

As a personal account is created on the website, the user is responsible for maintaining the confidentiality of the login information, password and access to the account. Any action performed through the user's account may be considered an action performed by the account holder, unless proven otherwise.

In case of fear of unauthorized use of the account, unauthorized access or damage to the security of the account, contact Klerya Beauty as soon as possible.

5. The products on the website

Klerya Beauty makes an effort to present on the website accurate, clear and up-to-date information about the products, including description, features, method of use, components, content, price, photos, shades, availability and other relevant information.

However, there may be errors, omissions, inaccuracies, packaging changes, shade changes, formula changes, differences between production batches or differences between the way the product is presented on the website and its actual appearance, including due to lighting, photography, image editing, screen settings or technical limitations.

The product images on the website are for illustration purposes only. Reasonable differences in shade, texture, packaging, size, proportion or visibility that do not constitute a material defect or a material discrepancy will not necessarily be considered a breach of obligation on the part of Klerya Beauty, subject to the provisions of the law.

6. Beauty, care and cosmetic products

Klerya Beauty products are intended for external, personal and reasonable use only, unless otherwise specifically stated for a particular product.

The content on the website, product descriptions, recommendations, guides, videos, photos, reviews or any other information on the website should not be considered medical, dermatological, therapeutic, professional advice or a substitute for consultation with a qualified person.

Before using the product, you must read the instructions for use, the warnings, the list of components and any additional information that appears on the website, on the product or in its packaging. In case of known sensitivity, allergy, sensitive skin, medical condition, pregnancy, breastfeeding, drug treatment, skin disease or any doubt, it is recommended to consult an appropriate professional before use.

The results of using the products may vary from person to person, among other things due to skin type, hair type, method of use, frequency of use, personal sensitivities, storage conditions, additional products used and other factors beyond Klerya Beauty's control.

7. Prices, promotions and benefits

The prices on the website are shown in new shekels, unless otherwise stated. The binding price is the price that appears on the website at the time of placing the order and confirming the payment, subject to the correction of obvious mistakes, technical faults or the provisions of the law.

Klerya Beauty may update prices, promotions, coupons, benefits, shipping costs and purchase conditions from time to time, without prior notice, subject to the provisions of the law. A price change after completion of an order and confirmation of payment will not apply retroactively to that order, unless it is a material mistake, a technical fault or another case permitted by law.

Coupons, promotions and benefits are subject to the conditions published regarding them on the website, on the payment page or in the relevant publication. There is no duplication of promotions, coupons or benefits, unless specifically stated otherwise.

Klerya Beauty may stop, change, limit or cancel a promotion, coupon or benefit at its discretion, subject to the provisions of the law, including in the case of a mistake, misuse, technical malfunction or deviation from the terms of the promotion.

8. Making an order and confirming a transaction

Placing an order on the website is conditional on providing complete and correct details, availability of the product in stock, approval of the payment method, approval of the clearing provider and approval of Klerya Beauty to process the order.

After placing an order, an order confirmation may be sent to the email address or phone number provided at the time of purchase. Receiving an automatic approval does not necessarily constitute a final approval for the delivery of the product, if it turns out that there is an inventory problem, a price error, a payment problem, fear of misuse, incorrect details or any other legal impediment.

Klerya Beauty is entitled, at its discretion and subject to the law, not to confirm an order, cancel an order, limit the purchase quantity, demand additional details or refuse to provide a product, among other things in the case of fear of fraud, misuse, material error, technical malfunction, lack of stock, incorrect details or violation of the site's terms.

9. Payment and settlement

Payment on the website will be made using the payment methods available on the payment page at the time of placing the order. Klerya Beauty may update the available payment methods from time to time.

Payment processing may be performed through third party clearing and payment providers. Use of the payment methods is also subject to the terms and policies of the relevant payment providers.

In the event that the payment was not approved, the transaction was not completed or a problem was discovered with the means of payment, Klerya Beauty will not be obligated to deliver the order until the payment is actually settled and confirmed.

10. Product inventory and availability

Klerya Beauty makes an effort to update the availability of products on the website, but there may be cases where a product that appears as available on the website is not actually available due to an error, load, lack of inventory synchronization, technical malfunction or other reason.

In the event that an ordered product is not available in stock, Klerya Beauty may offer an alternative product, wait for stock replenishment, cancel the order or make a refund, according to the circumstances and legal provisions.

11. Shipments and supplies

Deliveries and delivery of products will be made in accordance with Klerya Beauty's delivery policy, as published on the website and updated from time to time.

Handling and delivery times are estimates only, unless otherwise specifically stated. There may be delays beyond Klerya Beauty's control, including congestion at shipping companies, holidays, security incidents, weather, strikes, logistical breakdowns, wrong address, unavailability of the customer or other unusual circumstances.

The customer is responsible for providing a complete, correct and up-to-date address. Klerya Beauty will not be responsible for delays, returns, additional costs or non-delivery caused by incorrect, missing or out-of-date details provided by the customer.

12. Cancellations, returns, exchanges and refunds

Canceling a transaction, returning a product, exchanging or receiving a refund will be carried out in accordance with Klerya Beauty's cancellations, returns and refunds policy, as published on the website and in accordance with the provisions of the law.

Since these are beauty, care and cosmetic products for personal use, the return of products that have been opened, used, damaged, have their seals removed or whose integrity and hygiene cannot be verified, may not be possible, unless it is a defect, incompatibility or a case where the law requires otherwise.

Nothing in these conditions is intended to detract from the customer's rights according to law, including in the case of a defective product, non-compliance with the order or violation on the part of Klerya Beauty.

13. Defective or mismatched product

If you received a product that is damaged, broken, damaged in delivery or does not match the order, please contact Klerya Beauty as soon as possible at support@kleryabeauty.com, and attach an order number, a description of the problem, pictures of the product, pictures of the packaging and any other details that will help in checking the inquiry.

After receiving the request and examining the circumstances of the case, Klerya Beauty will work to offer an appropriate solution in accordance with the circumstances and the provisions of the law, including replacement, credit, sending a replacement product or refund, as required.

14. Permitted and prohibited use of the site

The user undertakes not to perform any prohibited action on the site, directly or indirectly, including:

• use the site for an illegal, misleading, offensive or unauthorized commercial purpose;
• providing incorrect, partial, fake or non-user-related information;
• Making an order by means of payment without authorization;
• Intrusion, attempted intrusion, scanning, copying or damage to the site's systems;
• disrupting the activity of the website, its servers, systems or third party systems related to it;
• Running bots, scrapers, automated systems or data collection tools without prior written permission;
• copying, reproduction, distribution, sale or commercial use of the site's contents without permission;
• posting offensive, defamatory, threatening, infringing, misleading or illegal content;
• misuse of promotions, coupons, benefits, returns or service mechanisms;
• Any other action that may harm Klerya Beauty, the website, other users or third parties.

Klerya Beauty is entitled to limit, block, suspend or prevent use of the site in case of fear of violation of these terms, misuse, illegal activity, damage to the site's systems or any other action that may cause damage.

15. Intellectual property

All intellectual property rights on the website and its contents, including the brand name, trademarks, logos, designs, texts, images, videos, graphics, code, user interface, product pages, product descriptions, website structure, user experience and any other content, belong to Klerya Beauty or whoever has given it permission to use them, unless otherwise stated.

You may not copy, reproduce, distribute, publish, sell, modify, process, publicly display, use commercially or create a derivative work from any content on the website without prior written permission from Klerya Beauty.

Use of the website does not grant the user any right of ownership, license or right to use the intellectual property of Klerya Beauty, except for a limited, personal and non-transferable right to browse the website and make purchases in accordance with these conditions.

16. User content, reviews and recommendations

To the extent that the site allows the publication of reviews, ratings, comments, photos, videos, recommendations or other content on behalf of users, the user is fully responsible for the content she has provided or published.

By publishing content on the website or sending it to Klerya Beauty, you declare that you have all the rights and permissions required to publish it, and that the content does not violate third party rights, is not offensive, misleading, illegal, defamatory or violates privacy.

Subject to the law and the required agreements, Klerya Beauty may use user content, reviews, ratings, recommendations, photos or videos provided to it or published on platforms related to it, for the purpose of customer service, service improvement, advertising, marketing, presentation on the website or in social networks.

Klerya Beauty may remove, edit, not publish or hide user content at its discretion, including in the case of offensive, misleading, irrelevant, infringing content or content that does not meet the site's terms and conditions.

17. Links and Third Party Services

The website may include links, plugins, embeds, applications, payment systems, delivery systems, mailing systems, social networks, analytics tools, pixels or external services that are not directly operated by Klerya Beauty.

Klerya Beauty is not responsible for the content, policies, security, availability, terms of use or activities of third parties. Use of third-party services may be subject to the terms and privacy policies of those parties.

18. Privacy and information security

The use of personal information provided or collected as part of the site is regulated by Klerya Beauty's privacy policy, as published on the site and updated from time to time.

Klerya Beauty takes reasonable and acceptable measures to protect the website and personal information, but no online system or electronic means of communication is absolutely protected. Klerya Beauty will not be held responsible for damages caused due to an event beyond its reasonable control, subject to the provisions of the law.

19. Product use warranty

The use of the products is done at the customer's responsibility and in accordance with the instructions for use, the warnings and the information that appear on the website, on the product or in its packaging.

Klerya Beauty will not be held responsible for damage caused as a result of incorrect use, use contrary to instructions, unusual use, improper storage, personal sensitivity, allergic reaction, combination with other products, use after a change in the appearance/texture/smell/color of the product or use that does not correspond to the purpose of the product, subject to the provisions of the law.

In case of irritation, redness, burning, itching, swelling, discomfort, allergic reaction or any other unusual reaction, stop using the product and contact a medical professional as needed.

20. Limitation of liability

Klerya Beauty invests efforts to operate the website in a proper, secure, available and accurate manner, but does not guarantee that the website will be available at all times, that no malfunctions, interruptions, errors, delays, shutdowns, security vulnerabilities or inaccuracies will occur.

Subject to the provisions of the law, Klerya Beauty will not be liable for any direct, indirect, special, consequential, collateral, accidental or other damage, including loss, loss, injury to profit, damage to reputation, loss of information, emotional distress, discomfort, damage to the body or property, resulting from use of the website, inability to use the website, use of products, reliance on the website's content, technical malfunctions, third party services or any other matter related to the website or the products, unless such warranty cannot be limited by law.

There is nothing in these terms to exclude or limit liability that cannot be excluded or limited by law, including in the event of a product defect, incompatibility with the order, violation by Klerya Beauty or cogent consumer rights.

21. Indemnification

Subject to the law, the user undertakes to indemnify Klerya Beauty, its managers, employees, suppliers, partners or anyone on its behalf, for any damage, loss, expense, demand or claim caused due to a violation of these terms of use, illegal or unauthorized use of the website, provision of incorrect information, violation of third party rights or misuse of the website's services.

22. Force majeure and circumstances beyond the company's control

Klerya Beauty will not be held responsible for delay, non-performance, failure, unavailability, non-delivery or damage to the service resulting from circumstances beyond its reasonable control, including war, security situation, epidemic, strike, shutdown, abnormal weather, communication failures, Internet failures, failures with service providers, failures with delivery companies, abnormal loads, authorities' instructions, cyber incidents, natural disasters or any other event which is not under the control of Klerya Beauty.

23. Termination of use, blocking or cancellation of access

Klerya Beauty may, at its discretion and subject to the law, block, limit, suspend or terminate a user's access to the website or its services, if there is a fear of violating these terms of use, misuse of the website, illegal activity, damage to the website's systems, damage to other users or any other reasonable reason.

Blocking access or ceasing use of the website will not detract from any right or remedy that Klerya Beauty is entitled to by law.

24. Changing the terms of use

Klerya Beauty may update these terms of use from time to time, among other things due to changes in the website, products, services, business activity, legal requirements or operational needs.

The updated version of the terms of use will be published on the website, and the date of the last update will appear at the top of the document. Continued use of the website after the publication of updated terms constitutes acceptance of the updated terms, subject to the provisions of the law.

25. Applicable law and jurisdiction

These terms of use and any matter arising from the use of the website, the purchases on the website or the products shall be governed by the laws of the State of Israel only, with no application to foreign choice of law rules.

The exclusive jurisdiction in any dispute concerning these conditions, the site, the services or the products will be subject to the competent courts in Israel, subject to the cogent legal provisions applicable to consumers.

26. Miscellaneous

If any provision of these terms of use is determined to be illegal, invalid or unenforceable, this will not affect the validity of the other provisions, and the relevant provision will be interpreted or replaced in the closest way to its original purpose, as far as possible by law.

Failure to exercise or delay in exercising any right on the part of Klerya Beauty will not be considered a waiver of that right. Any waiver will only be valid if made expressly and in writing.

Klerya Beauty may transfer, assign or transfer its rights and obligations according to these terms to a third party, including in the case of a change of ownership, merger, sale of activity or site transfer, subject to the provisions of the law.

27. Contact

For any question, request, inquiry or inquiry regarding the terms of use, purchases on the website, deliveries, returns, privacy or customer service, you can contact us:

In order for us to handle the request efficiently, it is recommended to attach a full name, email address, phone number, order number if available and a clear description of the request.