Refund policy

1. General

Klerya Beauty Markets beauty, care and cosmetic products intended for personal and external use only, unless otherwise specifically stated regarding a particular product.

Since these are care, beauty and cosmetic products, it is of particular importance to maintain hygiene conditions, the integrity of the packaging, proper storage and use in accordance with the instructions for use, the warnings and instructions that appear on the website, on the product or in its packaging.

Klerya Beauty You will handle any request for cancellation, return, exchange or refund in a fair, matter-of-fact manner and in accordance with this policy and the provisions of applicable law.

2. Cancelling a distance-selling transaction

A distance-selling transaction may be cancelled within 14 days from receipt of the product or receipt of the transaction-details document, whichever is later, subject to the Israeli Consumer Protection Law and its regulations.

A person with a disability, a senior citizen aged 65 or older, or a new immigrant may, where the statutory conditions are met and the transaction included a conversation with the business, cancel within four months from the transaction date, receipt of the product, or receipt of the transaction-details document, whichever is later. Klerya Beauty may request reasonable evidence of eligibility where permitted by law.

A cancellation notice may be delivered through any channel required by law, including by email to support@kleryabeauty.com. Please include your full name, order number, telephone number, email address, and the product concerned.

No reason is required where the law grants an unconditional cancellation right. Klerya Beauty may request information reasonably necessary to identify the transaction and process the request.

3. Product condition and use

Opening the packaging or using a product does not automatically remove a statutory cancellation right. Where the law grants a right to cancel, the request will be assessed under the law and not under a blanket prohibition on returning an opened or used product.

If use has caused a significant deterioration in the product’s condition, Klerya Beauty may pursue any remedy available by law for diminished value or damage, where applicable. This does not prevent the customer from first delivering a cancellation notice.

For a defective product, an item that does not match the order, a fulfilment error, or another breach by Klerya Beauty, the customer’s statutory rights remain fully preserved.

In addition to mandatory statutory rights, Klerya Beauty may offer a more generous commercial return arrangement for unopened and unused products. Any such commercial benefit does not reduce a legal right.

4. Statutory exceptions

The cancellation right is excluded only in cases expressly excluded by law and only to the extent of that exclusion. Depending on the circumstances, possible exceptions may include perishable goods; goods specially manufactured for the customer after production has begun; information products, as defined by law, after their original packaging is opened; or another exception prescribed by law.

No blanket exception applies to all beauty, care, or cosmetic products merely because they were opened or used. Any exception will be assessed according to the product, the circumstances of the transaction, and the mandatory law in force at the time of cancellation.

5. Refunds and cancellation fees

Following a lawful cancellation, Klerya Beauty will refund the amount paid or cancel the charge, as applicable, within 14 days after receiving the cancellation notice and will provide a copy of the charge-cancellation notice, all as required by law.

Where cancellation is not due to a defect, non-conformity, failure to deliver on time, or another breach by Klerya Beauty, a cancellation fee may be charged only where permitted by law and may not exceed the lower of 5% of the transaction price or ILS 100.

No cancellation fee will be charged for a defect, non-conformity, failure to deliver on time, or another breach by Klerya Beauty. The product’s return will be handled in accordance with Klerya Beauty’s statutory obligations.

Card-processing costs, payment-provider fees, or other charges will not be deducted beyond what the law expressly permits. The date on which the credit appears in the customer’s account may depend on the processing time of the card issuer, bank, or payment provider after the refund is issued.

6. Returning the product and return costs

For a cancellation that is not due to a defect, non-conformity, failure to deliver on time, or another breach by Klerya Beauty, the customer will return the product to Klerya Beauty in the manner and to the location communicated to the customer, and will bear the return cost where the law so provides.

For cancellation due to a defect, non-conformity, failure to deliver on time, or another breach by Klerya Beauty, the product will be made available to Klerya Beauty at the place where it was delivered, and collection or return will be handled according to law and the circumstances.

Nothing in this section permits a deduction or charge that is not allowed by law.

7. Substitutions

Product replacement will be possible at discretion Klerya Beauty, and subject to the fact that the product meets the return conditions specified in this policy.

Klerya Beauty does not undertake to allow replacement in any case, and replacement will be subject to stock availability, product condition, contact date, product type and legal provisions.

If an exchange is approved, the customer may be required to bear additional shipping costs, unless the exchange is required due to a defect, discrepancy or delivery error on the part of Klerya Beauty.

8. Defective product, shipping damage or incompatibility with the order

If you received a product that is damaged, broken, damaged in delivery or does not match the order, please contact us as soon as possible at the address: support@kleryabeauty.com.

The application must include:

• order number;
• full name;
• telephone number;
• A clear description of the problem;
• clear images of the product;
• pictures of the outer packaging;
• photos of the product packaging;
• and any additional details that may help in checking the reference.

After receiving the request and examining the circumstances of the case, Klerya Beauty It will work to offer an appropriate solution, at its discretion and in accordance with the provisions of the law, including replacement, credit, repair, sending a replacement product or refund.

It will be clarified that Klerya Beauty may request the return of the defective product for inspection, documentation or treatment with the shipping company, the supplier or the manufacturer.

9. Canceling an order before leaving for delivery

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at: support@kleryabeauty.com.

As long as the order has not yet been packed, processed or delivered to the delivery company, an effort will be made to process the cancellation request.

Once the order has been packed, processed or delivered to the shipping company, it may not be possible to stop the shipment or cancel the order immediately. In such a case, the request will be processed in accordance with the returns and cancellations policy of the site and the provisions of the law.

10. Warranty for the use of beauty and care products

products Klerya Beauty are intended for external use only, unless otherwise specifically stated for a particular product.

The products must be used in accordance with the instructions for use, warnings, instructions and information that appear on the website, on the product or in its packaging.

Before using a new product, it is recommended to check the list of ingredients and make sure there is no known sensitivity to one of them. In case of sensitive skin, tendency to allergies, pregnancy, breastfeeding, medical condition, drug treatment, skin disease, existing irritation or any other doubt, it is recommended to consult a suitable professional before use.

Do not use the product on irritated, injured, inflamed, cracked skin or in an area where there is an abnormal reaction, unless otherwise specifically stated.

In case of irritation, redness, burning, itching, swelling, discomfort, allergic reaction or any other unusual reaction, stop using the product immediately and contact a medical professional as needed.

11. Storage and maintenance of the product

The products must be stored Klerya Beauty In accordance with the instructions that appear on the product, in its packaging or on the website.

As a general rule, products should be kept away from extreme heat, direct sunlight, high humidity, water, fire, children and animals, unless otherwise specified.

Using the product after it has been improperly stored, exposed to heat, sun, moisture, pollution, prolonged opening or other abnormal conditions, may affect its quality, safety, texture, smell, color or effectiveness.

Klerya Beauty You will not be held responsible for damage, defect or change in the product caused by improper storage, improper use or storage not in accordance with the instructions.

12. Limitation of liability

Klerya Beauty invests efforts to provide high-quality, correct and described products as accurately as possible on the site.

However, and without deviating from the provisions of the law, Klerya Beauty You will not be liable for any direct, indirect, special, consequential, collateral, incidental or other damage, including loss, loss, inconvenience, mental anguish, damage to profit, damage to reputation, bodily harm, damage to property or any other damage, insofar as it is caused as a result of one or more of the following cases:

• improper use of the product;
• use contrary to the instructions for use;
• unusual or unreasonable use;
• Using the product for a purpose other than what it was intended for;
• personal sensitivity or allergy to one of the product's components;
• combining the product with other products;
• Using the product after a change in texture, color, smell or appearance;
• Improper storage;
• exposure to heat, sun, humidity or unusual conditions;
• Use after the end of the recommended period of use;
• Use on damaged, irritated, injured or sensitive skin;
• Failure to read instructions, warnings or ingredient list;
• Act or omission of the customer or a third party.

It will be clarified that nothing in this policy is intended to exclude or limit a warranty that cannot be excluded or limited by law, including in the case of a product defect, non-conformity with the order or violation by Klerya Beauty.

13. Website information and product images

Klerya Beauty Makes an effort to present on the website accurate, up-to-date and clear information about the products, including description, photos, shades, components, method of use, contents and other relevant information.

However, there may be certain differences between the way the product is presented on the website and the actual appearance of the product, including due to lighting, photography, photo editing, the user's screen, color settings, production batches, packaging changes or product updates.

Slight differences in color, texture, packaging or appearance that do not constitute a material defect or material discrepancy will not necessarily be considered grounds for cancellation, return or refund, all subject to the provisions of the law.

14. Results of use and expectations from the product

The results of the use of beauty and care products may vary from person to person, among other things due to skin type, hair type, method of use, frequency of use, storage conditions, other products used, personal sensitivities and other factors beyond the control of Klerya Beauty.

The information on the website, publications, product descriptions, photos, videos, recommendations or reviews should not be considered as a commitment to a certain result.

Klerya Beauty You will not be held responsible for the fact that the result of using the product will be the same as a photo, video, advertisement, recommendation or personal expectation of the customer, as long as the product delivered is in order and complies with the order in accordance with the law.

15. Services provided through the website

as much asKlerya Beauty You will offer services, advice, tutorials, content, usage recommendations, product adjustments or any other service on the website, it will be clarified that these services are provided as general information only, unless specifically stated otherwise.

There is no medical, dermatological, professional or therapeutic advice in the content of the website or in the services provided through the website, and they should not be relied upon as a substitute for the advice of a qualified professional.

Klerya Beauty You will not be held responsible for direct or indirect damage caused as a result of relying on general information, recommendation, content, training or service provided through the website, unless otherwise provided by law.

16. Products on sale, packages and benefits

Products purchased as part of a sale, discount, coupon, benefit, package or special deal will be subject to this policy and the provisions of the law.

In the case of returning a product purchased as part of a package, benefit or sale, Klerya Beauty may condition the return on the return of all the items in the box or the benefit, as far as this is required for the purpose of canceling the transaction or calculating the refund.

If only part of the products purchased as part of a sale or benefit was returned, Klerya Beauty may calculate the refund in accordance with the relative price, the price after the cancellation of the benefit or the rules published as part of the promotion, subject to the provisions of the law.

17. Gifts and gift cards

To the extent that the site allows the purchase of gifts, gift boxes or gift cards, the terms of the policy will apply to them, subject to the provisions of the law and the conditions that will be published on the site in relation to that product or service.

A refund for a product purchased as a gift will be made, as a rule, to the original means of payment in which the transaction was made, unless otherwise determined by Klerya Beauty or by law.

18. How to handle inquiries

Klerya Beauty Make an effort to handle inquiries regarding cancellations, returns, exchanges, defects or refunds within a reasonable time.

An application that does not include all the required details may delay the processing of the application.

Klerya Beauty may reject a request for return, exchange or refund if it turns out that the request does not meet the conditions of this policy, if the product does not meet the return conditions, if the product has been used, if the product has been damaged after delivery or if there is another prohibition by law.

19. Reservation of rights

This policy does not derogate from any right toKlerya Beauty according to law

This policy does not derogate from any cogent right that the customer has by law.

Failure to exercise or delay in exercising any right on the part of Klerya Beauty will not be considered a waiver of that right.

20. Contact

For questions, cancellation requests, returns, exchanges, reporting a damaged product or any other request, you can contact customer service:

In order for us to handle the request efficiently, you must attach an order number, full name, phone number, email address and a clear description of the request.

21. Policy Update

Klerya Beauty may update this policy from time to time, at its discretion and subject to the provisions of the law.

The binding version of the policy is the version published on the website at the time of placing the order, unless the law provides otherwise.