Shipping policy

Last updated: June 29, 2026

This Shipping Policy explains how orders placed through the Klerya Beauty website, available at kleryabeauty.com, are processed, prepared, shipped, and delivered.

Please review this Shipping Policy carefully before completing your purchase. By placing an order through the website, you acknowledge that you have read and understood this Shipping Policy, subject at all times to any mandatory rights available to you under applicable law.

This Shipping Policy forms an integral part of our Terms of Service, Refund Policy, Privacy Policy, and any other policies published on the website. If any provision of this Shipping Policy conflicts with a mandatory provision of applicable law, the mandatory provision of law will prevail.

1. Definitions

For the purposes of this Shipping Policy:

• “Website” means the Klerya Beauty website and any related online store, page, checkout interface, or online sales service operated on behalf of Klerya Beauty.
• “Klerya Beauty,” “we,” “us,” or “our” means the business operating the Website and offering the products displayed on it.
• “Customer” or “you” means the person placing an order or the person identified as the intended recipient of a shipment.
• “Order” means a request to purchase one or more products submitted through the Website.
• “Order Confirmation” means an automated or manual communication confirming that an Order has been received. An Order Confirmation does not necessarily constitute final acceptance of the Order or confirmation that payment, inventory, and delivery details have been approved.
• “Order Approval” means the point at which payment has been approved and the Order has passed any reasonably required inventory, payment, fraud-prevention, and delivery checks.
• “Shipping Provider” means any courier company, logistics provider, collection-point operator, locker operator, postal provider, or other third party involved in transporting or delivering an Order.
• “Business Day” means Sunday through Thursday, excluding Fridays, Saturdays, public holidays, holiday eves, official rest days, and days on which banks, warehouses, or Shipping Providers do not operate normally.

2. Shipping Areas

We deliver Orders to addresses within Israel, subject to the service areas, delivery schedules, operational capabilities, and restrictions of the relevant Shipping Provider.

The ability to enter an address or complete checkout does not constitute an unconditional guarantee that direct delivery to that specific address will be available. In certain cases, a shipment may need to be delivered to a nearby collection point, locker, accessible entrance, security gate, neighboring locality, or another reasonably available delivery location.

Deliveries to remote locations, restricted-access areas, military facilities, secured communities, isolated localities, or locations that do not receive daily courier service may require additional time.

We may decline or cancel delivery to an address that cannot reasonably be verified, is outside the Shipping Provider’s service area, is inaccessible, presents a safety or security concern, or cannot be serviced using the selected shipping method.

If an Order cannot be delivered to the address provided, we will make reasonable efforts to contact the Customer and offer an available alternative, such as an amended address, alternative collection location, or cancellation and refund where appropriate.

3. Shipping Charges Within Israel

• For Orders with a qualifying product subtotal below NIS 299, the standard shipping charge is NIS 29.90.
• Orders with a qualifying product subtotal of NIS 299 or more are eligible for free standard shipping within Israel.

Eligibility for free shipping is generally calculated according to the product subtotal after discounts, promotional codes, credits, and other reductions have been applied, and before shipping charges are added.

Unless expressly stated otherwise, shipping fees, gift wrapping, gift cards, service charges, and other amounts that do not represent the purchase price of physical products may be excluded from the free-shipping threshold.

The final shipping charge and any applicable free-shipping benefit will be displayed at checkout before the Order is completed. The amount displayed and accepted at checkout will apply to the Order, subject to the correction of an obvious error and applicable law.

4. Shipping Promotions and Benefits

We may occasionally offer free shipping, discounted shipping, or special shipping terms as part of a promotion, coupon, product launch, geographic offer, or limited-time campaign.

Unless expressly stated otherwise, shipping promotions cannot be combined with other shipping benefits or promotional offers.

The specific terms displayed in the relevant promotion, product page, shopping cart, or checkout will govern that promotion.

We may amend or discontinue a shipping promotion in relation to future Orders. Any such change will not adversely affect an Order that has already been completed and approved.

5. Receipt and Approval of Orders

After an Order is submitted, the Customer may receive an automated Order Confirmation. This confirms that the Order was received by our systems but does not necessarily confirm final acceptance or shipment.

All Orders remain subject to payment approval, product availability, address validation, delivery availability, fraud-prevention checks, and any other reasonable operational verification.

We may request additional information where reasonably necessary to verify the identity of the Customer, the payment method, the delivery address, or the legitimacy of the transaction.

If additional verification is required, the delivery period may begin only after the requested verification has been completed and the Order has been approved.

If an Order cannot be approved, we will make reasonable efforts to notify the Customer using the contact details provided and will cancel or reverse the relevant charge in accordance with the circumstances and applicable law.

6. Delivery Time Within Israel

The standard delivery time within Israel is 3–5 Business Days from Order Approval until delivery to the Customer.

This delivery period includes the time required to review, prepare, pack, transfer, transport, and deliver the Order. It is not an additional period beginning only after the package has been handed to the Shipping Provider.

The delivery period begins once the Order has been approved, including approval of payment and completion of any reasonably required checks.

An Order approved late in the day, after the warehouse or courier collection cut-off time, may be treated for operational purposes as having been approved on the following Business Day.

Orders placed or approved on a Friday, Saturday, public holiday, holiday eve, or other non-Business Day will generally begin processing on the next Business Day.

Where a different delivery period is clearly displayed on a product page, during checkout, in the Order Confirmation, or in relation to a pre-order product, the specifically displayed delivery period will apply to that product or Order.

7. Nature of Delivery Estimates

Delivery dates and times are based on normal operating conditions and are provided in good faith.

The stated delivery time refers to delivery to the address provided, an approved collection point, a locker, or another delivery location agreed upon or assigned in accordance with the selected shipping method.

A delivery attempt may be regarded as having been made when the Shipping Provider reasonably attempts to deliver the Order but cannot complete delivery due to circumstances such as:

• the recipient being unavailable;
• failure to answer the courier’s call or message;
• incorrect or incomplete delivery information;
• restricted or unsafe access;
• failure to provide an access code;
• refusal to accept the package;
• failure to collect the package;
• another circumstance reasonably attributable to the Customer or recipient.

Nothing in this section limits any mandatory obligation applicable to Klerya Beauty or the Shipping Provider under applicable law.

8. Orders Containing Multiple Products

Where an Order contains several products, the applicable delivery period may be determined by the product with the latest availability or delivery date.

We may divide an Order into more than one shipment for inventory, safety, logistical, operational, or packaging reasons.

Separate packages may arrive on different dates and may be assigned separate tracking numbers.

The Customer will not be charged additional shipping fees solely because Klerya Beauty elected to divide the Order, unless the separate shipment was specifically requested by the Customer and the Customer approved the additional cost in advance.

9. Pre-Orders and Products With Special Delivery Dates

A product marked as a “Pre-order,” “Coming Soon,” “Made to Order,” “Backorder,” “Ships From,” or with similar wording may not be subject to the standard 3–5 Business Day delivery period.

The expected dispatch or delivery period for such a product will be displayed on the relevant product page, at checkout, or in a related notice.

If an Order includes both immediately available products and pre-order products, we may either hold the Order until all products are available or divide it into separate shipments.

If there is a material change to the expected availability of a pre-order product, we will make reasonable efforts to notify the Customer and provide any option required under applicable law.

10. Product Availability

We make reasonable efforts to maintain accurate product availability and inventory information. However, in exceptional cases, a product displayed as available may become unavailable after an Order is placed.

This may occur due to simultaneous Orders, inventory discrepancies, damaged stock, technical errors, delayed inventory updates, or other operational circumstances.

If a product is unavailable, we may contact the Customer and offer, where appropriate:

• waiting for the product to return to stock;
• removing the unavailable product from the Order;
• an alternative product, subject to the Customer’s express approval;
• a credit or refund for the unavailable product;
• cancellation of the affected Order.

We will not substitute a product without the Customer’s approval.

11. Customer Responsibility for Delivery Information

The Customer is responsible for providing complete, accurate, clear, and current delivery information, including where applicable:

• the full name of the recipient;
• an active mobile telephone number;
• an active email address;
• city or locality;
• street name and building number;
• building, entrance, and apartment number;
• postal code;
• floor number;
• entrance or gate code;
• business or company name, where delivery is to a workplace;
• any reasonably necessary access or delivery instructions.

Incorrect, incomplete, outdated, or unclear information may result in a delay, failed delivery attempt, redirection to a collection point, or return of the package to Klerya Beauty.

Customers should carefully review all delivery information before completing checkout.

12. Changes to an Address or Recipient Details

Requests to change an address, telephone number, recipient name, or delivery instruction should be sent as soon as possible to support@kleryabeauty.com.

We will make reasonable efforts to process the requested change. However, we cannot guarantee that changes will be possible after the Order has entered preparation, a shipping label has been generated, or the package has been transferred to the Shipping Provider.

A change requested after dispatch may result in additional delivery time or an additional charge imposed by the Shipping Provider.

Where an additional charge applies, it will be communicated to the Customer before being collected, where required.

Subject to any responsibility that cannot lawfully be excluded, Klerya Beauty will not be responsible for delay or failed delivery caused by incorrect information provided by the Customer.

13. Communications From the Shipping Provider

The Shipping Provider may contact the Customer by telephone call, SMS, email, WhatsApp, or another electronic method for purposes including:

• coordinating delivery;
• confirming the address;
• providing a delivery code;
• requesting access information;
• selecting a collection point;
• providing tracking or delivery updates.

The Customer is responsible for remaining reasonably available through the contact details supplied with the Order and for reviewing operational messages, including messages that may have entered a spam or junk folder.

Failure to respond to delivery communications may delay delivery or result in the package being redirected or returned.

14. Shipment Tracking

After an Order has been transferred to the Shipping Provider, the Customer may receive a tracking number or tracking link by email, SMS, WhatsApp, or another available communication channel.

It may take some time after collection for the first tracking scan or tracking update to appear.

Tracking information is generally supplied by the Shipping Provider. A missing, delayed, or inaccurate tracking update does not necessarily mean that the package was not dispatched or is lost.

If tracking information has not changed for an unusually long period, the Customer may contact us and we will make reasonable efforts to investigate the shipment.

15. Home Delivery

Home delivery will be attempted at the address supplied with the Order, subject to reasonable access, recipient availability, safety considerations, and the Shipping Provider’s procedures.

If the courier cannot enter a building, secured compound, workplace, military facility, gated community, or other restricted area, the Customer may be asked to meet the courier at an accessible entrance or another reasonable delivery location.

Delivery to a family member, employee, receptionist, security guard, building representative, neighbor, or another person reasonably present at the delivery address may generally be treated as delivery to the address, unless a different instruction was provided and accepted in advance.

16. Scheduled Delivery and Waiting Times

Where a delivery window is scheduled and requires the Customer to wait at the delivery address, the scheduling and delivery process will be conducted in accordance with any applicable mandatory consumer-protection requirements.

A delivery may be rescheduled where the Customer requests a change, does not respond, is unavailable, provides incomplete information, or cannot provide reasonable access to the delivery address.

Nothing in this Shipping Policy limits any statutory right relating to scheduled deliveries, waiting periods, delays, or compensation where such a right applies.

17. Collection Points and Lockers

Where an Order is delivered to a collection point or locker, the Customer will generally receive the collection location, collection instructions, and the deadline for collection.

The Customer is responsible for collecting the package within the stated period and presenting any code, message, or identification reasonably required by the collection provider.

The Shipping Provider may redirect a package to a nearby collection point where the selected location is full, unavailable, closed, inaccessible, or affected by an operational issue.

A package that is not collected within the required period may be returned to Klerya Beauty.

Reshipping an uncollected package may be subject to an additional shipping charge, to the extent permitted by law and depending on the circumstances.

18. Leaving a Package in an Agreed Location

Where the Customer expressly instructs the Shipping Provider to leave a package by the door, in a cabinet, in a yard, with a neighbor, at reception, or in another unattended location, the request will remain subject to the Shipping Provider’s approval and safety procedures.

Customers should not request that cosmetic products be left in an unsecured location or in a place exposed to direct sunlight, extreme heat, rain, humidity, animals, contamination, or unrestricted public access.

Once a package has been left in accordance with the Customer’s express instruction at the agreed location, responsibility for its reasonable protection and storage will pass to the Customer to the maximum extent permitted by law.

19. Unsuccessful Delivery Attempts

If a delivery attempt cannot be completed, the Shipping Provider may, depending on its procedures and the selected delivery method:

• make an additional delivery attempt;
• contact the Customer to arrange another date;
• redirect the package to a collection point or locker;
• return the package to Klerya Beauty.

The number of delivery attempts and the method used after an unsuccessful attempt are determined by the selected service and the Shipping Provider’s procedures.

20. Incorrect Address, Failure to Collect, or Returned Packages

If a package is returned because of an incorrect or incomplete address, failure to respond, failure to collect, refusal to accept delivery, lack of access, or another issue attributable to the information or conduct of the Customer, we may contact the Customer to determine how to proceed.

Where possible, the Customer may request reshipment. Reshipment may be subject to an additional shipping charge and any reasonable direct cost incurred as a result of the failed delivery, to the extent permitted by applicable law.

If the Customer requests cancellation after the package has been returned, the cancellation and any refund will be handled in accordance with the Refund Policy and applicable law.

Refusing a package or failing to collect it does not, by itself, necessarily constitute a valid cancellation notice. A Customer wishing to cancel an Order should provide a cancellation notice through an accepted communication method and in accordance with the Refund Policy and applicable law.

21. Remote, Restricted, or Operationally Difficult Locations

Delivery to areas with limited service frequency, restricted access, security controls, road restrictions, unusual safety concerns, or irregular courier coverage may take longer than the standard delivery period.

Delivery may be completed at the entrance to a locality, facility, secured compound, military base, workplace, or another accessible location where direct access is not available.

If we learn after an Order is placed that delivery to the selected location is not reasonably possible, we will make reasonable efforts to contact the Customer and offer an alternative address, alternative delivery point, or cancellation and refund where appropriate.

22. Delays and Circumstances Beyond Reasonable Control

Delivery may be delayed by circumstances beyond our reasonable control, including:

• unusually high demand during promotions, launches, holidays, or seasonal periods;
• courier congestion, operational failures, or staff shortages;
• strikes, shutdowns, or industrial action;
• severe weather conditions;
• road closures, transport disruptions, or access restrictions;
• war, hostilities, security incidents, or a state of emergency;
• instructions or restrictions issued by the Home Front Command or another competent authority;
• fire, flood, earthquake, epidemic, pandemic, or natural disaster;
• failures affecting computer, communication, payment, or logistics systems;
• incorrect details or lack of Customer availability;
• another event that could not reasonably have been prevented or overcome.

Where we become aware of a material delay, we will make reasonable efforts to obtain updated information, notify the Customer where practical, and provide an appropriate solution based on the circumstances.

Nothing in this section excludes any mandatory right to cancellation, refund, compensation, or another remedy arising from non-delivery or delay.

23. Package Marked as Delivered but Not Located

If tracking information shows that a package was delivered but the package cannot be located, the Customer should first check:

• with household members or employees at the address;
• with neighbors, reception staff, building management, or security personnel;
• near the door or in another instructed delivery location;
• at the assigned locker or collection point;
• the delivery messages, tracking page, email inbox, and SMS messages.

If the package cannot be located, the Customer should contact us as soon as reasonably possible and provide the Order number and relevant details.

We may open an investigation with the Shipping Provider and request available delivery records, location information, photographs, signatures, codes, or other proof of delivery.

The appropriate resolution will depend on the investigation, the circumstances, and applicable law, and may include locating the package, redelivery, replacement, or refund.

24. Lost or Undelivered Packages

If a package has not arrived by the end of the applicable delivery period and no satisfactory tracking update is available, the Customer should contact us at support@kleryabeauty.com.

We will open an investigation with the Shipping Provider. The investigation may require additional Business Days, depending on the circumstances and the Shipping Provider’s procedures.

If a package is confirmed as lost or cannot reasonably be delivered, we will provide an appropriate resolution in accordance with applicable law, which may include replacement, cancellation, or refund.

The Customer will not be required to pursue the Shipping Provider independently as a condition for exercising mandatory rights against Klerya Beauty. However, reasonable cooperation and the provision of relevant information may assist in completing the investigation.

25. Packages Damaged During Shipping

If a package arrives torn, open, wet, unusually crushed, resealed, or otherwise visibly damaged, the Customer should, where reasonably possible, document the condition of the package before opening it.

A product that appears broken, leaking, opened, contaminated, or unsafe should not be used.

The Customer should retain the affected product, external packaging, internal packaging materials, and shipping label until the matter has been reviewed.

To assist us in handling the matter efficiently, Customers are encouraged to contact us within 48 hours of delivery and provide:

• the Order number;
• a clear description of the damage;
• a photograph of the external package;
• a photograph of the shipping label;
• a photograph of the internal packaging;
• clear photographs or video of the affected product.

The 48-hour period is a reporting recommendation intended to support an efficient investigation. It does not remove or reduce any mandatory right available to the Customer under applicable law.

Following review, we may provide an appropriate remedy such as replacement, reshipment, store credit, or refund, depending on the circumstances and applicable law.

26. Missing, Incorrect, or Incorrectly Quantified Products

If the Customer receives an incorrect product, an incomplete Order, the wrong quantity, the wrong shade, or another discrepancy between the Order and the package contents, the Customer should contact us as soon as reasonably possible.

Customers are encouraged to provide the Order number and photographs of the products received, the package, and the shipping label.

Where the error originated with Klerya Beauty or a party acting on our behalf, we will take reasonable steps to correct it without charging the Customer an additional shipping fee, subject to applicable law and the circumstances.

27. Inspection Upon Delivery

Customers are encouraged to inspect the package and products promptly after delivery and verify that:

• the package contents correspond to the Order;
• the products are not broken, opened, or leaking;
• there are no unusual signs of damage or contamination;
• the quantities, products, and shades are correct.

A product that appears damaged, opened, contaminated, or otherwise unsafe should not be used.

Use of a product after a visible problem has been identified may make investigation more difficult, but will not remove any right that cannot lawfully be waived.

28. Storage After Delivery

After delivery, cosmetic products should be stored in accordance with the instructions shown on the product, packaging, product page, or accompanying material.

Unless otherwise stated, products should generally be stored in a dry, shaded location at a reasonable temperature and away from direct sunlight, extreme heat, excessive humidity, and sources of contamination.

To the maximum extent permitted by law, Klerya Beauty will not be responsible for damage occurring after proper delivery as a result of unsuitable storage, including leaving the package in direct sunlight, inside a hot vehicle, in rain, or in another environment unsuitable for cosmetic products.

29. Changes or Cancellation Before Dispatch

Requests to change or cancel an Order should be sent as soon as possible to support@kleryabeauty.com.

We will make reasonable efforts to stop or amend the Order. However, we cannot guarantee that a change or cancellation will be possible once the Order has entered preparation, packing, label production, or dispatch.

After dispatch, any cancellation or return will be handled under the Refund Policy and applicable law.

30. Refusal to Accept Delivery

Refusing to accept a package from a courier does not necessarily replace the requirement to provide a valid cancellation notice and does not automatically guarantee cancellation of the transaction.

If a package is returned following refusal of delivery, the matter will be handled in accordance with the Refund Policy and applicable law.

We may take into account shipping and return costs actually and reasonably incurred only to the extent such amounts may lawfully be deducted or charged.

31. Shipping Charges in the Event of Cancellation or Return

Whether original or return shipping charges are refundable will depend on the reason for the cancellation or return, the condition of the transaction, the Refund Policy, and applicable law.

Where cancellation results from a defect, non-conformity, incorrect product, failure to deliver within the applicable period, or another breach attributable to Klerya Beauty, we will not charge a cancellation fee or other amount that applicable law prohibits us from charging.

Where cancellation is unrelated to a defect or breach by Klerya Beauty, return-shipping costs and any permitted cancellation fee will be handled in accordance with the Refund Policy and applicable law.

32. Unusually Large, Commercial, or Bulk Orders

An unusually large Order, wholesale Order, commercial Order, or Order requiring special handling, packaging, insurance, or transportation may be subject to different shipping charges or delivery times.

If a material change is required, we will contact the Customer and provide the relevant information before collecting an additional amount or proceeding under materially different terms.

33. Security and Fraud-Prevention Reviews

We may delay processing for a reasonable period where necessary to investigate suspected fraud, identity misuse, unauthorized payment activity, an unusual address, duplicate Orders, or other irregular activity.

We may request information reasonably required to verify the Order. We will not ask the Customer to send a full payment-card number, card security code, or other information that is unnecessary for verification.

If verification cannot be completed, we may cancel the Order and reverse or refund the payment in accordance with the transaction status and applicable law.

34. International Shipping

This Shipping Policy primarily addresses deliveries within Israel.

International shipping is available only where the destination country and an applicable shipping method are offered during checkout.

The standard international shipping charge is currently NIS 29.90, and qualifying international Orders with a product subtotal of NIS 299 or more are currently eligible for free standard shipping. The final shipping charge, eligibility threshold, available method, and estimated delivery period displayed at checkout will apply to the international Order.

International delivery may be affected by flight schedules, customs processing, security screening, local postal or courier operations, import restrictions, and procedures in the destination country.

If a destination is not available at checkout, we are not obligated to arrange delivery to that destination through a separate private request.

35. Customs, Import Taxes, and Destination Charges

International Orders may be subject to customs duties, import taxes, local value-added tax, customs-clearance charges, handling fees, brokerage fees, or other charges imposed in the destination country.

Unless checkout expressly states that such charges are included, they are not collected by Klerya Beauty and are the responsibility of the recipient.

The Customer is responsible for reviewing any import restrictions applicable in the destination country.

Refusal to pay an import charge or comply with an import requirement may result in delay, return, confiscation, or destruction of the package by the competent authority or Shipping Provider.

Where an international package is returned because of refusal to pay import charges, an incorrect address, failure to collect, or an import restriction, any refund will be determined in accordance with applicable law, the Refund Policy, and reasonable costs actually incurred.

36. Operational Communications

Communications concerning an Order or shipment may be sent to the email address or telephone number provided with the Order.

The Customer is responsible for ensuring that those details are correct and for reviewing operational communications relating to payment, verification, dispatch, tracking, attempted delivery, collection, or return.

Operational messages may be sent even where the Customer has not subscribed to marketing communications or has opted out of promotional messages.

37. Limitation of Liability

Klerya Beauty will take reasonable measures to prepare, package, and deliver Orders in accordance with the details supplied by the Customer and the terms displayed at checkout.

To the maximum extent permitted by applicable law, Klerya Beauty will not be liable for indirect, consequential, special, or unforeseeable loss arising solely from a shipping delay.

Nothing in this Shipping Policy excludes or limits liability for fraud, misleading conduct, negligence, breach of a mandatory legal obligation, or another matter for which liability cannot lawfully be excluded or limited.

The involvement of a third-party Shipping Provider does not eliminate any responsibility that applicable law places directly on Klerya Beauty in relation to the Customer.

38. Records and Delivery Evidence

For the purpose of processing, investigating, and resolving shipping-related matters, we may retain and use information such as:

• Order and delivery details;
• tracking numbers and tracking events;
• delivery communications;
• collection or delivery confirmations;
• photographs or delivery-location information;
• information submitted by the Customer;
• records supplied by the Shipping Provider.

Such information will be processed in accordance with our Privacy Policy and applicable law.

39. Changes to This Shipping Policy

Klerya Beauty may amend this Shipping Policy from time to time, including as a result of changes to shipping prices, delivery services, service areas, Shipping Providers, Website operations, business requirements, or applicable law.

The Shipping Policy applicable to an Order will generally be the version displayed when the Order was completed, unless a later change benefits the Customer or is required by law.

The date of the most recent update will appear at the beginning of this Shipping Policy.

40. Mandatory Consumer Rights

Nothing in this Shipping Policy limits or removes any mandatory right, remedy, compensation, or protection available under the Israeli Consumer Protection Law, 5741–1981, its regulations, or any other applicable mandatory law.

Any limitation of liability, reporting recommendation, cost allocation, documentation requirement, or other condition in this Shipping Policy applies only to the extent permitted by law.

If any provision of this Shipping Policy conflicts with a legal requirement that cannot be waived or modified by agreement, the mandatory legal requirement will prevail.

41. Contact Us

For questions concerning an Order, shipment, delivery delay, missing package, or product damaged during transportation, please contact us:

Please include the Order number, customer name, telephone number associated with the Order, and a clear description of the issue. For damage, missing contents, an incorrect product, or another delivery discrepancy, include clear photographs where reasonably available.