Help Center

Frequently Asked Questions

All the important information before and after booking, organized in one place.

Shipping and Returns

What's the delivery time?

Delivery times and shipping costs are displayed on the payment page, depending on the address and available shipping method. For more information, please refer to the shipping policy.

Can I return or exchange a product?

Cancellation, return, or exchange requests are reviewed based on the product type, condition, and legal provisions. Full terms are detailed in the Returns and Refunds Policy.

Service and Warranty

Do the products have a warranty?

Warranty details, if applicable, are provided on the product page and in the order. To inquire about or claim a warranty, please contact customer service with your order number and a description of the issue.

How do I contact customer service?

You can contact customer service using the updated contact details of the store: